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T: +44 (0)203 6176970 E: info@creative.co.com

Covid-19

 UPDATED Date: 18/09/2020

With the global concern both here in the UK & abroad regarding Coronavirus now known as Covid-19.

The purpose of this communication is to update you on the latest status of our production capacity considering the emergence of this virus which has caused widespread disruption to virtually all aspects of manufacturing in China and the measures we are putting in place within our business from our UK offices.

  •  All our staff are now working from back in the office, but adhering to strict social distance rules
  • Our customer services team are here to help 
  •  Also our telephone phone lines are still open as usual
  •  All showroom visits are now available under strict government  guidelines.
  •  We’re still shipping stock via our external warehouse in Chelmsford & China, but expect slight delays
  •  We are still receiving orders 
  •  It’s very much business as usual

While our factory, based in Guangzhou has reopened for manufacturing, we are operating at greatly reduced capacity as strict screening procedures are in place for all staff & returning workforce in co-ordination with local health authorities. To ensure no further spread of the virus inside the factory premises, no access is granted to anyone exhibiting any flu like symptoms and they are instructed to self-isolate awaiting further testing. This same access restriction applies to all external parties requesting access to our premises for example transport couriers. The manufacturing premises is also being subjected to ongoing sanitizing cleansing of workplaces, machinery, flooring and packaging areas on a 24-hour basis. Because of the strict measures being implemented we believe we are eradicating any risks of any type of transmission of the virus further afield.

Due to reduced operational capacity this will mean over the period of the next 6 months and possibly longer, there will be delays in the delivery of our products and longer than normal manufacturing lead times which before the onset of this situation averaged 25-28 days. Our UK based customer services team in close co-ordination with our sourcing department will continue to issue weekly updates on the status of pending outstanding deliveries so that our customers will know what to expect in terms of delivery. In exceptional circumstances where warranted based on commercial evaluation we will avail ourselves of the option to air freight products as opposed to our regular transportation method via sea freight.

Please rest assured we are doing all that we can to ensure that this situation is carefully managed in the best interests of all our customers.

We wish everyone stays safe and healthy.

Paul Miller

Director

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